Privacy policy

Privacy Policy

Craveline Distribution Ltd. Last Updated: June 2026

1. Introduction

Craveline Distribution Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us in any way.

This Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name and contact information (email address, phone number)
  • Business name and title
  • Inquiry or message content submitted through contact forms
  • Any other information you choose to provide

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on the Site
  • Referring website or search terms
  • Device type and operating system
  • Cookies and similar tracking technologies

We do not collect sensitive personal information such as financial data, government identification numbers, or health information through this Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and communicate with you
  • To process and fulfill business inquiries or orders
  • To improve our website and services
  • To send relevant business updates, product information, or promotional communications (only with your consent)
  • To comply with legal obligations
  • To protect our rights and the security of our Site

We will not use your personal information for any purpose other than those stated above without your prior consent.

4. How We Share Your Information

Craveline Distribution Ltd. does not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

  • Service providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
  • Protection of rights: We may disclose information where necessary to protect the rights, property, or safety of Craveline Distribution Ltd., our customers, or others

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

We use cookies to:

  • Remember your preferences
  • Understand how visitors use our Site
  • Improve Site performance and content

You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our Site.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encrypted communications where applicable, and restricted access to personal data.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Your Rights

Under applicable Canadian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete personal information
  • Withdraw consent to the collection or use of your personal information at any time, subject to legal or contractual restrictions
  • Request deletion of your personal information where it is no longer required for the purposes for which it was collected
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided in Section 11 below.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page. Your continued use of our Site following any changes constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Craveline Distribution Ltd. Metro Vancouver, British Columbia, Canada Email: info@cravelinegroup.com

We will respond to all privacy-related inquiries within 30 days.

This Privacy Policy is governed by the laws of the Province of British Columbia and the federal laws of Canada. Craveline Distribution Ltd. is committed to handling your personal information with care, transparency, and respect.